Privacy Policy
This Privacy Policy outlines how Face Avenue Aesthetics (“we,” “us,” or “our”) collects, uses, and protects personal information when you make an online booking with a deposit fee.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including by telephone, by email, via our website www.faceavenueaesthetics.com.au from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
•For the primary purpose for which it was obtained
•For a secondary purpose that is directly related to the primary purpose
•With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
•Third parties where you consent to the use or disclosure; and
•Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 10 years.
1.Information We Collect
When you make a booking, we may collect the following personal information:
•Name
•Email address
•Phone number
•Payment information (e.g., credit card details)
•Booking details (e.g., date, time, service)
2. How We Use Your Information
We may use the information we collect for the following purposes:
•To process your booking and secure your deposit.
•To communicate with you regarding your booking.
•To send you confirmation details and reminders.
•To improve our services and customer experience.
3. Booking Fee
To confirm your booking, a non-refundable booking fee is required at the time of reservation. This policy ensures we can prepare for your visit and allocate our resources appropriately.
•Booking fees are non-refundable for cancellations made within 24hrs of the scheduled booking date, regardless of the reason.
No-Show Policy
•Failure to attend your booking without prior cancellation notice will result in forfeiture of the booking fee, with no refund or credit issued.
Rescheduling
•Bookings may be rescheduled twice with at least 24hrs notice, subject to availability.
4. Data Protection and Security
We are committed to protecting your personal information. We implement various security measures to maintain the safety of your information, including encryption and secure payment processing methods. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers to assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
6. Your Rights
You have the right to:
•Access the personal information we hold about you.
•Request correction of any inaccurate or incomplete information.
•Request deletion of your personal information, subject to legal obligations.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our practices regarding your personal information, please contact us at:
Face Avenue Aeshthetics
207 Kelly Street, Scone, NSW 2337
info@faceavenueaesthetics.com.au
0452455118